ThinkProduct (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit thinkproduct.io (“the Site”) or otherwise interact with us. It also describes the rights you have regarding your personal information and how to exercise them.
By using the Site, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site.
1. Scope of this Policy
This Policy applies to information collected through:
- Your interactions with the Site
- Calls or meetings you schedule with us through Calendly
- Email or other written communications you send to us
- Cookies and similar tracking technologies described below
This Policy does not apply to third-party websites or services the Site may link to. Those third parties have their own privacy practices.
2. Information we collect
2.1 Information you provide directly
We collect information you choose to share with us when you:
- Book a call through Calendly (typically your name, email address, time zone, and any details you provide in the booking form or during the call)
- Email us through addresses published on the Site
- Subscribe to a mailing list, if we offer one
2.2 Information collected automatically
When you visit the Site, we and our analytics providers may automatically collect:
- Device and browser information (browser type, operating system, screen size)
- IP address and approximate location derived from it (city or region level)
- Pages you visit, how you arrived at the Site, time spent on each page, and links clicked
- Referrer URLs and search terms that led you to the Site
This information is primarily collected through Google Analytics 4 and is aggregated for statistical purposes. We do not use this information to identify you personally unless required by law.
2.3 Information from third parties
If you book a call through Calendly, Calendly may share additional information you provided to it, such as your time zone and event preferences. We do not control Calendly’s collection practices; please consult Calendly’s Privacy Notice.
3. How we use information
We use the information we collect to:
- Respond to inquiries, schedule and conduct calls, and follow up on prospective engagements
- Improve the Site, our content, and the relevance of the services we offer
- Analyze trends in how visitors use the Site
- Communicate with you about engagements, including responding to your questions and providing relevant updates
- Comply with applicable legal obligations
- Protect the security and integrity of the Site
We do not sell personal information, and we do not share personal information with third parties for those parties’ own direct marketing purposes.
4. Legal bases for processing (EU/UK/EEA visitors)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on one or more of the following legal bases:
- Consent. Where you have given us permission, for example by accepting cookies through our consent banner.
- Contract. Where processing is necessary to enter into or perform a contract with you, such as scheduling a call you have requested.
- Legitimate interests. Where processing is necessary for our legitimate business interests (improving the Site, communicating about our services, ensuring the Site’s security), provided those interests do not override your rights.
- Legal obligation. Where processing is necessary to comply with applicable law.
You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
5. How we share information
We may share information in the following limited circumstances:
- With service providers. We use trusted third parties to operate the Site and run our business, including Google (for analytics) and Calendly (for scheduling). These providers are authorized to use your information only as necessary to provide their services to us.
- For legal reasons. We may disclose information if required to comply with a legal obligation, regulatory request, or court order, or to protect the rights, property, or safety of ThinkProduct or others.
- In connection with a business transaction. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and explain the options available to you.
6. Third-party services we use
The following third-party services may receive information about you when you interact with the Site:
| Service | Purpose | More information |
|---|---|---|
| Google Analytics 4 | Traffic and behavior analytics | https://policies.google.com/privacy |
| Calendly | Scheduling of intro calls | https://calendly.com/privacy |
| Our WordPress hosting provider | Operation of the Site | https://www.hostinger.com/legal/privacy-policy |
We do not control how these third parties process your information beyond the terms of our agreements with them. We encourage you to review their privacy notices.
7. Cookies and similar technologies
The Site uses cookies and similar technologies to operate, secure, and improve the Site. Cookies are small text files placed on your device that allow us to recognize you on return visits and understand how the Site is used.
We use the following categories of cookies:
- Strictly necessary cookies. Required for the Site to function, such as cookies that remember your cookie preferences. These cannot be disabled.
- Analytics cookies. Help us understand how visitors interact with the Site through Google Analytics 4.
- Functional cookies. Remember preferences and settings to improve your experience.
You can manage cookies through our consent banner the first time you visit the Site, and through your browser settings at any time. Disabling certain cookies may affect the Site’s functionality.
8. Data security
We implement reasonable administrative, technical, and organizational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No security measures are perfect, however, and we cannot guarantee absolute security.
If we become aware of a personal data breach affecting your information, we will notify you and the appropriate authorities as required by applicable law.
9. Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations. Specifically:
- Information from booking inquiries and calls is retained for the duration of the prospective engagement and for a reasonable period afterward (typically up to two years) to maintain accurate business records.
- Analytics data is retained according to Google Analytics 4’s default retention settings.
- Marketing communications data is retained until you unsubscribe or request deletion.
When information is no longer needed, we will delete or anonymize it.
10. International data transfers
Our service providers may store and process information in countries other than the country where you reside, including in the United States. Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.
11. Your rights
Depending on your location, you may have the following rights regarding your personal information:
- Access. Request a copy of the personal information we hold about you.
- Correction. Ask us to correct inaccurate or incomplete information.
- Deletion. Ask us to delete your personal information, subject to legal exceptions.
- Restriction. Ask us to restrict processing in certain circumstances.
- Portability. Receive your personal information in a portable format.
- Objection. Object to processing based on legitimate interests.
- Withdrawal of consent. Withdraw consent at any time where we rely on consent.
- Complaint. Lodge a complaint with your local supervisory authority.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law (typically within one month).
11.1 California residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what categories of personal information we collect, the sources from which we collect it, and the purposes for which we use it.
- The right to request access to specific pieces of personal information we have collected.
- The right to request deletion of your personal information.
- The right to correct inaccurate personal information.
- The right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under California law.
- The right to non-discrimination for exercising your rights.
To exercise these rights, contact us at [email protected]. We will verify your identity before responding, typically by confirming information you have previously provided.
11.2 Authorized agents
You may designate an authorized agent to make requests on your behalf. We may require proof of the authorization and verification of your identity before acting on the agent’s request.
12. Children’s privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us at [email protected] and we will delete it.
13. Do Not Track signals
Some browsers offer a “Do Not Track” (DNT) setting. Because there is no industry consensus on how to interpret DNT signals, the Site does not currently respond to them. You can still manage cookies through our consent banner and your browser settings.
14. Third-party links
The Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.
15. Changes to this Policy
We may update this Policy from time to time. The most current version will always be posted on the Site, with the “Last updated” date above. If we make material changes, we will notify you by appropriate means, such as a banner on the Site or by email if we have your address.
16. Contact
For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
We aim to respond within ten business days.